Exclusions:
- Customized or made-to-order bridal dresses, jewellery are not eligible for return unless there is a manufacturing defect or error on our part.
- Accessories such as veils, jewelry, and undergarments are final sale and cannot be returned for hygiene reasons.
Refund Process:
Upon receiving the returned bridal dress and verifying its condition, we will initiate the refund process. Refunds will be issued to the original method of payment within 7-10 business days. Please note that shipping fees are non-refundable, and any return shipping costs are the responsibility of the customer.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange your bridal dress or jewellery item for a different size or style, we kindly ask that you return the original item and place a new order through our website.
Restocking Fee Policy:
At Elsi John, we want to ensure transparency and fairness in our return process. In certain instances where a return is initiated, a restocking fee of 12% will apply to the refunded amount.
When Does the Restocking Fee Apply?
The 12% restocking fee applies in the following circumstances:
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Change of Mind Returns: If you decide to return your bridal dress due to a change of mind or for reasons unrelated to product defects or errors on our part.
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Returns Not Meeting Eligibility Criteria: If the returned bridal dress does not meet our eligibility criteria, such as being worn, damaged, or missing tags.
Exclusions:
The restocking fee does not apply in the following cases:
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Defective or Incorrect Items: If the bridal dress is defective or if we have shipped the wrong item, we will waive the restocking fee, and you will receive a full refund.
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Exchanges: If you are exchanging your bridal dress for a different size or style, the restocking fee may be waived at our discretion.
Notification and Approval:
You will be informed of the restocking fee during the return authorization process. Approval for the restocking fee is subject to review by our customer service team.
Contact Us:
Should you have any questions or concerns regarding our return policy or restocking fee policy or require further assistance, please feel free to contact our customer service team at cs@elsijohn.com. We are dedicated to ensuring that your return experience is straightforward and satisfactory and exceeds your expectations.
Thank you for choosing Elsi John. We look forward to helping you find the perfect dress for your special day!